Cetera has a top-notch resource center team that is committed to delivering exceptional customer service. Our team members are highly motivated, empathetic, and passionate about people. They are driven to go above and beyond to ensure that our customers stay satisfied and connected. We're currently seeking a Service Professional to add to our team in St Cloud, MN.

What you will do:

• Handle complex and escalated phone calls from representatives and customers to resolve issues
• Provide support to our clients in all aspects of their business, including brokerage operations, advisory accounts, transfers, direct business, etc.
• Provide support to our clients with the navigation and use of various technological systems associated with the Broker/Dealer
• Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule.
• Utilize the CRM (Client Relationship Management) tool to accurately record and note each call.
• Participate in special projects as assigned.
• Provide training support on department processes and system navigation.

What you need to have:

• High School Diploma or GED
• 1 years of experience working in Customer Service

What is nice to have: 

• 1 years of experience working with Microsoft Office programs
• Previous experience in the Finance industry 

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